BPO - Agent Tax Specialist

Overview:
We are seeking a detail-oriented and experienced Payroll Specialist with strong knowledge of payroll processing and multi-state tax administration. The ideal candidate will have expertise in payroll tax filings, compliance with federal, state, and local tax requirements, and the ability to thrive in a high-volume, fast-paced environment.

Key Responsibilities:

• Process payroll accurately and in compliance with all applicable federal, state, and local tax regulations.
• Manage and ensure compliance with:
  • Form 941 Federal Withholding and Social Security/Medicare (Employee Withholding)
  • Form 940 Federal Unemployment (Employer Expense)
  • State Withholding (Employee Withholding)
  • SUTA State Unemployment (Employer Expense, with some states including Employee Withholding)
  • Local Taxes including but not limited to OH, PA, KY, MI, GA, and other states requiring local tax processing.
• Utilize and navigate payroll systems, including Gazelle, SMART, IQ (training will be provided), as well as support tools like Slack and Zendesk.
• Conduct research and resolve payroll tax issues in a timely manner.
• Maintain compliance with company policies, procedures, and workflows.

Qualifications:

• Bachelors degree in Accounting or 5+ years of experience in multi-state payroll tax preparation and administration.
• Proficiency in payroll systems and related software; tech-savvy and adaptable to new applications.
• Strong research, analytical, and problem-solving skills.
• Exceptional client service orientation.
• Ability to manage multiple priorities in a high-volume, deadline-driven environment.
• Excellent organizational skills with strong attention to detail.
• Effective written and verbal communication skills.
• Ability to work flexible hours as needed to meet deadlines.

What Were Looking For:

• A payroll professional who thrives under pressure, maintains accuracy, and operates with a sense of urgency.
• A proactive, detail-focused team player who can balance multiple projects and deliver exceptional results.
• Someone with hands-on experience in multi-state tax preparation and the ability to stay current with changing payroll tax regulations across jurisdictions.