BPO - AI Agent Implementation Engineer

Every superhero team needs its own Tony Stark, and Unity Communications is currently looking for one as an AI Agent Implementation Engineer. Like Ironman, you're not just in charge of building the suit (or in this case, the AI agents) but you make sure they integrate with everything and run smoothly.

Youll design, configure, and optimize conversational agents that dont just workthey wow. You'll be the genius behind the curtain making sure everything integrates seamlessly, runs smoothly, and looks just as sleek as it performs.

Ready to channel your inner Tony Stark? Apply today!

How You Spend Your Eight Hours

· Develop, configure, and deploy AI-powered voice and chat agents across various platforms

· Collaborate with onboarding managers and clients to map business workflows into AI agent decision trees

· Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals

· Connect AI agents with CRMs, ERPs, APIs, and other backend systems as needed

· Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives

· Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment

· Maintain clear records of agent configurations, flows, and system integrations

What You Must Possess

· At least two years of experience in software engineering, technical implementation, or technical support

· Hands-on experience with conversational AI platforms

· Proficiency in at least one programming or scripting language (Python, JavaScript, Node.js)

· Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)

· Solid understanding of NLP/NLU concepts and best practices

· Excellent problem-solving and communication skills

· Bachelor's degree in computer science, engineering, or equivalent experience.

· Experience in agile environments or customer-facing technical roles (preferred but not required)

· Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)

· Familiarity with CRM, contact center, or support automation systems (preferred but not required)

· Understanding of analytics tools for monitoring and improving AI agent performance (preferred but not required)

What You Shall Receive

· HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

· VL/SL credits upon regularization

· Friendly and supportive work culture

· 13th-month pay and other Philippine-government-mandated benefits

· Non-taxable allowances

· Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

· Full-time position

· Monday to Friday, night shift

· Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.