BPO Associate Director

Manages a staff of professional-level team members or manages a team through lower-level supervisors. Works within general policies and management guidance, independently determining approach to managing daily operations. Provides guidance and technical advice, becoming actively involved as necessary. Provides leadership of assigned departments through subordinate leaders. Analyzes budget variances and participates in the development of action plans. Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients. Strong Customer Focus/Orientation Detail-oriented and ability to multi-task Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset.