BPO | Customer Service Administrator - Medical/Financial Account (Hybrid Setup)

Are you tech-savvy and keen on handling medical documents? Can you use various platforms with ease to track clinical results? Do you excel in using the English language to speak and write down your thoughts?

Don’t hesitate to join our team now!

As a client service administrator, you manage drug screening and physical exam results. Your computer and software proficiency is crucial to streamlining the processing of sensitive medical data from clinics. Also, expect direct interactions with leaders and team members for more accurate and timely work.

Are you flexible enough to perform diverse admin tasks?

Submit your CV to officially start your journey with us.

How You Spend Your Eight Hours

• Process clinical drug screening and physical exam results

• Upload accounted results into the client’s CRM and proprietary software

• Create bills via QuickBooks

• Navigate multiple systems for clinical results monitoring

• Make outbound calls and emails to request copies of bills and medical results from clinics

• Perform assessments to ensure accurate and timely documentation submission

• Work directly with management teams

• Accomplish additional related tasks as directed

What You Must Possess

• Background in basic accounting and financial processing

• Experience in CRM software, document uploading, ticketing system management

• Proficiency in computer navigation

• Smartly search multiple systems as needed to check clinical results

• Make outbound calls/emails to clinics to request copies of bills and drug tests/physicals results

• Good typing skills

• Effective voice and written English communication

• Ability to handle cloud-based VoIP software

• Experience in QuickBooks, RingCentral, and Zoho Desk (preferred but not required)

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Night shift, Monday to Friday

• Hybrid with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.