BPO - Inbound and Outbound Support Agent

Do you possess a genuine desire to help people using various communication channels? Do you thrive in a fast-paced workplace where you can make a real difference? If youre tech-savvy and have a heart for patient care, a spot in our clients growing telehealth business awaits you!

As a telehealth support agent, you will handle inbound and outbound inquiries supporting customers across all media. You will serve as the bridge between patients and doctors when encountering complex medical issues. You will be our face of superior healthcare experience in remote settings.

Ready to work with our people-centric team? Contact us today!

How You Spend Your Eight Hours

• Perform inbound and outbound customer support via phone calls, text messaging, email, social media, and the patient portal
• Effectively interact with paying customers and those who want to sign up for the first time
• Directly respond to inquiries regarding questionnaires and shipping, billing, medication/dosing, and technical concerns
• Forward telehealth inquiries to the doctor or pharmacist when appropriate
• Contact customers who signed up but did not complete the questionnaire to encourage them to continue the transaction and make a purchase
• Follow up with customers who need to complete a check-in questionnaire to receive their next month's medication

What You Must Possess

• Experience working in a BPO setting
• Experience providing inbound and outbound customer support
• Knowledge in healthcare and telehealth
• Bachelors degree in a related field
• Proficiency in using different communication channels
• Familiarity in handling a telehealth patient portal
• Ability to deal with diverse patients in a friendly and compassionate manner
• Excellent English written and verbal communication skills
• Ability to work independently and as part of a team
• Exemplary problem-solving and organizational skills
• Attention to detail
• Ability to work under pressure

What You Shall Receive

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training
• Office Location: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.