BPO Process Excellence Lead - Healthcare

About the job: Process Excellence Lead - Healthcare (Cebu City) | Hybrid

Nature Of the Account: Healthcare

Start Date: ASAP

Type of Support: Voice Account

Work Arrangement: Hybrid (3x onsite / week)

Shift Schedule: Night Shift

Educational Requirement:

• At least 2nd years in college

Work Experience:

• Required least Lean Six Sigma Green Belt Certified
• 5 to 7 years of related work experience in process excellence/improvement
• Preferred healthcare industry experience but open to any industry exposure (Manufacturing, Engineering, etc.).

Responsibilities:

• Driving process improvements/transformation using different levers like Lean Six Sigma, automation, analytics, etc.
• Effective operation control through monitoring, risk identification, and mitigation.
• Effective and seamless transition management by highlighting and tackling critical items with quality and other aspects.
• Drive ideation, and small- and large-scale projects
• Effectively lead and guide a team of Black Belts.