BPO Process Excellence Manager

About the job: Process Excellence Manager (Cebu City) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift – No fixed weekends off

Roles & Responsibilities:

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Drive projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for quality/process excellence initiatives for large engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean, and Kaizen.
• Ensure all process metrics are met.

Minimum Requirements:

• With at least 8 years of experience in end-to-end Quality/Process Excellence
• With at least a Six Sigma Green Belt Certification
• Excellent head with a demonstrated history of working in the outsourcing/offshoring industry.
• Experience in managing quality/process excellence initiatives for large engagements.
• Must have led/driven Six Sigma and lean projects.
• Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
• Must have worked in cross-functional teams and demonstrated the ability to drive change in the process.
• Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
• Finished at least 2 years in college without back subjects.
• Amenable to all of the working conditions