BPO Product Trainer -

Job Overview: Associate Trainer

Location: Fully Onsite (BGC, Taguig) | Schedule: Shifting Schedules

Core Responsibilities

• Instructional Design: Apply end-to-end methodologies to design, develop, and maintain high-quality training curricula and content.
• Training Delivery: Execute engaging training sessions using diverse and effective facilitation techniques.
• Needs Analysis & Research: Conduct ethical research to accurately identify performance gaps and training requirements.
• Performance Support: Provide post-training floor support to reinforce learning and drive continuous performance improvement.
• Analytical Problem Solving: Evaluate data from various sources to resolve complex issues and propose multi-faceted solutions for stakeholders.

Candidate Profile

• Education: Graduate of any four-year degree program.
• Professional Experience: * A minimum of 4 years of total BPO experience.
  • At least 2 years specifically as a trainer (BPO or shared services).
  • A total of 3 years of experience focusing on soft skills and customer service training.
• Domain Expertise: Strong background in Customer Service (CS) and Communications; a background in Technical Support is preferred.
• Technical Skills: Proficient in MS Office (Word, Excel, PPT) for documentation and reporting.
• Communication: Exceptional verbal and written skills with a professional, "lead-by-example" attitude.

Employee Benefits

• Comprehensive Health: Free HMO and life insurance for the employee plus two dependents.
• Financial Incentives: Eligibility for quarterly performance-based bonuses.
• Career Growth: Fast-tracked promotion opportunities and professional development.
• Culture: A work environment that prioritizes a healthy work-life balance.