I

BPO Quality Analyst

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - BPO Quality Analyst

ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of service quality for our clients.

Responsibilities:

  • Develop and implement quality assurance standards and processes
  • Conduct regular audits to evaluate agent performance and compliance with established protocols
  • Identify areas for improvement and provide actionable feedback to agents and management
  • Create and maintain comprehensive documentation of quality-related processes and procedures
  • Collaborate with teams to develop and deliver training programs to enhance quality and performance
  • Stay updated with industry trends and best practices to continually improve quality assurance processes
  • Previous experience as a Quality Assurance Specialist or similar role in a BPO environment
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Ability to thrive in a fast-paced and dynamic work environment
  • Excellent verbal and written English skills
  • Proficient in using quality assurance software and tools
  • Willing to work onsite in Makati
  • Amenable working night shift

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
Original job BPO Quality Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to BPO Quality Analyst Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar BPO Quality Analyst Jobs in the Philippines

GrabJobs is the no1 job portal in the Philippines, connecting you to thousands of jobs fast! Find the best jobs in the Philippines, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.