BPO Quality Assurance Analyst -

We need quality assurance specialists to work for our travel sales account.

About the job: Quality Analyst - Travel Sales (Cebu City) | Onsite

Nature Of the Account: Travel Sales

Type of Support: Voice

Work Arrangement: Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift

Educational Requirement: Undergraduate 2nd year completed

Work Experience:

• 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills:

1. Ability to Mentor agents and give feedback of calls monitored
2. Act as a Subject Matter Specialist
3. Participate in teleconferences and meetings initiated by the customer
4. Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client