BPO Reservations Supervisor

About the job Reservations Supervisor (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in - has to be in BPO company

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:
- 10 VL, 10 SL, 5 EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)