BPO Senior Director

Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area. Establishes operational objectives for managers and/or teams of professionals across assigned areas. Develops and executes strategic and operational business plans for the department. Responsible for decisions impacting financial operation. Manages the staff of large client engagements. Advises leadership team on changing business conditions and corresponding appropriate internal changes. Management monitors all technical issues and agent downtime. Requires 15 years relevant experience. Includes 10 years managerial/ leadership experience. Operations position with P&C and or Life Insurance background Models exceptional influencing and communication skills. Models exceptional client service skills and leadership capabilities. Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills. Models exceptional organizational and time management skills Advanced budgeting, business financial and P&L skills. Advanced ability to develop comprehensive and complex operational and strategic plans. To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. Failure to return equipment may result in collection actions and/or other consequences. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.