BPO Team Lead

Assists team with escalated client or account issues. Manages the hiring, staffing and maintains a diverse and effective workforce. Responsible for career development / planning, performance and pay discussions of team members. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained. Basic knowledge, understanding and application of project management principles and methodologies. Basic budgeting, business financial and P&L skills Previous insurance industry experience that required knowledge of Life insurance and Annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claim Amenable to work in Eastwood, Quezon City