BPO Training / Quality Specialist (WFH)

Facilitate Training Class/es Promote and maintain quality standards and targets Provide and Analyze variety of daily/weekly/monthly reports to optimize performance Provide quality monitoring feedback to Team Leaders and Managers. Achieve team/department targets and objectives Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance. Provide training gaps and trending analysis to assist with the coaching process of all teams. Keep abreast of all programs and changes affecting the job function Maintain cross functional relationships with various business units Work with groups to assist and enhance customer service techniques Participate in the identification, review , development and adaption of policies and procedures relating to the efficient operations of call center operations. Excellent Communication Skills (Written and Verbal); Organized and Detail Oriented; Proficiency in Excel; Working Knowledge of Power Point; must have fast and reliable internet connection (min 25mbps) and backup internet.With 2-3 years experience Facilitate Training Class/es 40,000-45,000/month WFHJob Types: Full-time, PermanentPay: Php40,000.00 - Php45,000.00 per monthBenefits: Additional leave Company Christmas gift Company events Health insurance Life insurance Opportunities for promotion Paid training Pay raise Promotion to permanent employee Work from homeSchedule: 8 hour shiftSupplemental pay types: 13th month salary Anniversary bonus Bonus pay Commission pay Overtime pay Performance bonus Quarterly bonus Tips Yearly bonus