BPO WFM Manager - Onsite

About the job WFM Manager (Cebu) | Onsite

Nature Of the Account: Support and Leadership

Start Date: ASAP

Work Arrangement: 100% Onsite | Cebu

Shift Schedule | Restdays: US Business hours

Educational Requirement: College Graduate

Work Experience:

• At least 5 to 7 years relevant experience
• At least 2 years of supervisory experience
• Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Report and dashboards creation

Requirements:

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach.
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• WFM Tool Competency (IEX, eWFM , etc..)
• RTA/ MIS Experience is advantageous.
• Can work with minimal supervision and has initiative.