Brand Standards Coordinator

The Brand Standards Coordinator plays a key role in maintaining the integrity and consistency of our brand across a network of franchise locations. This entry-level position supports the execution of remote Brand Standard Reviews, partnering with franchise owners to ensure alignment with operational, marketing, and quality benchmarks. Reviews are conducted virtually via Microsoft Teams, offering a scalable and cost-effective way to uphold excellence across the organization.

Key Responsibilities

Brand Standard Review Coordination

• Schedule and manage virtual review sessions with franchise owners

• Provide 72-hour advance notice for document submissions

• Conduct reviews within two business days of receiving required materials

Office Tour & Branding Assessment

• Facilitate live video walkthroughs of office spaces

• Verify signage and logo usage for brand consistency

• Assess layout and visual presentation against brand guidelines

Marketing & Online Presence

• Review submitted marketing materials for brand alignment

• Evaluate website content for proper credentialing and service representation

• Assess client-facing documents used during consultations

• Confirm marketing spend over the past six months

Operational Standards Review

• Conduct 24/7 Live Answer verification via test calls

• Analyze CallCap reports for call answer rates and professionalism

• Validate annual background checks for selected team members

• Review documentation of in-person quality assurance visits

• Confirm employee training records (minimum 12 hours annually)

• Request and review quarterly satisfaction surveys

Deliverables

• Complete up to 15 Brand Standard Reviews per week

• Submit summary reports within 48 hours of each review

• Provide follow-up support and guidance to franchise owner

Work Schedule Monday to Friday, 8a.m – 6p.m. EST

• Familiarity with brand standards or franchise operations is a plus

• Some experience in home care is a plus

• 1–2 years of previous experience in customer service or client-facing roles

• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, Forms, PowerPoint)

• Experience working with an LMS is helpful

• English proficiency is required

• Must be available to work on-site

Soft Skills

• Strong attention to detail and organizational skills

• Excellent communication and interpersonal abilities

• Ability to manage multiple tasks and meet deadlines

• Comfortable working with new platforms and tools unique to our business

• Basic analytical skills to interpret reports and identify trends or issues

• Strong writing skills for clear and professional reporting

• Willingness to work flexible hours to accommodate different time zones