Business Analyst - Customer Service Domain Consultant

Basic Qualifications / Requirements:

• Bachelors – Computer Science, IT, Engineering or any related course
• MBA / Post Graduate (preferred)
• 5 to 7 years of relevant experience in Customer Service / CX domain
• Strong communication and stakeholder management skills
• Hands-on experience with ServiceNow and Genesys AI solutions
• Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
• Willing to work ONSITE in BGC Taguig

Role Highlights:

• Partner with business and technology stakeholders
• Define customer service transformation strategies
• Drive digital initiatives across platforms and processes
• Enable AI-led and automation-driven CX solutions

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 24 Leaves Annually