Business Analyst (PHL)

Role Details

Location: Metro Manila, Philippines
Work Arrangement: Hybrid
Contract Duration: Full-time
Training Schedule: Open to shifting schedules (subject to business requirements).
Work Schedule: Open to shifting schedules (subject to business requirements).
Expected Start Date: Immediately
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

The Analyst, CX Solutions is an early-career role on Crescendo’s Solutions Consulting team, designed for individuals who are highly analytical, curious, and excited to work at the intersection of AI, customer experience, and commercial strategy.

This role partners closely with Solutions Consultants to support the development of pricing strategies, service designs, and customer-facing proposals for both new prospects and existing customers transitioning from legacy outsourcing models to Crescendo’s modern AI + human solutions.

As an Analyst, you will take the first pass at structuring complex problems—gathering data, building financial models, and translating discovery inputs into actionable insights. You will play a critical role in shaping how Crescendo quantifies value and brings outcome-based pricing to life.
Crescendo is an AI-first company, and this role is expected to actively leverage AI tools in day-to-day work, while also contributing to the continuous improvement of how we use AI to scale our solutions, analysis, and internal processes.

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Partner with Solutions Consultants and the senior team to support sales opportunities and strategic customer engagements
• Translate discovery inputs into structured analyses, including:
• Pricing models
• Cost structures
• ROI and outcome-based business cases
• Gather and synthesize data from cross-functional partners (Sales, Operations, Finance, etc.) to inform solution design and pricing
• Build and maintain detailed financial models in Excel or Google Sheets to support complex deal structures
• Develop clear, data-driven narratives and recommendations to support solution strategy decisions
• Contribute to the creation of customer-facing materials, including proposals and executive presentations
• Support service design decisions by analyzing operational inputs (e.g., volumes, handle times, staffing assumptions)
• Identify opportunities to improve tools, templates, and processes that support scalable and efficient pricing and analysis
• Leverage AI tools to accelerate analysis, improve output quality, and drive innovation in how the Solutions team operates

What We Expect From You:

• Excellent written and verbal English communication skills (EFSET C2 required)
• 2+ years of experience in a Business Analyst, Financial Analyst, or similar analytical role
• Exposure to or interest in service design, process improvement, or operational strategy
• Advanced spreadsheet skills (Excel or Google Sheets), including complex formulas, data modeling, and scenario analysis
• Strong analytical thinking with the ability to structure ambiguous problems and independently drive toward answers
• Ability to translate data into clear insights, recommendations, and business narratives
• Strong written communication skills; comfortable working in a highly async, Slack-driven environment
• Experience building presentations (Google Slides, PowerPoint) for internal and external stakeholders, including executive audiences
• High attention to detail with a strong sense of ownership over outputs and deliverables
• Comfort working cross-functionally and navigating multiple data sources and stakeholders
• Experience using AI tools (e.g., Gemini, ChatGPT, copilots, automation tools) in day-to-day work
• Curiosity and willingness to experiment with AI to improve workflows and outputs
• Interest in contributing to how Crescendo evolves its AI-first approach to CX solutions and pricing

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.