Business Analyst/Operations

About the Role

We are seeking a highly organized and proactive consultant to provide direct support to one of the client's practice leaders. This role is ideal for someone who thrives in a dynamic environment, excels at building processes from the ground up, and is comfortable wearing multiple hats across process improvement, template creation, and general operational support.

The position is not customer-facing and focuses solely on internal support. It may grow into a broader operations role, depending on performance and evolving business needs.

Key Responsibilities

• Collaborate closely with the Practice Leader to build and document internal processes and workflows

• Develop templates, SOPs, trackers, and internal documentation using Microsoft tools

• Assist with project coordination, follow-ups, and task tracking to support strategic initiatives

• Use tools like Microsoft Visio or Lucidchart for process mapping and visualization

• Prepare internal reports or summaries as needed

• Maintain confidentiality while working with sensitive company information

• Identify and implement improvements to streamline operations

• Support ad hoc administrative and operational tasks

Preferred Qualifications

• Proven experience in process building, operations, executive assistance, or project coordination

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Familiarity with Visio or Lucidchart for workflow design

• Strong organizational skills and attention to detail

• Excellent written and verbal communication skills

• Comfortable working independently with minimal supervision

• Prior exposure to or interest in AI tools is a plus and may open the door to expanded responsibilities

Working Hours

• Must be able to work during U.S. time zones 

Nice to Have

• Experience in professional services, consulting, or accounting environments

• Familiarity with workflow automation or AI tools (bonus)