Business Development Manager

Work Location: Makati

Qualifications & Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (MBA is a plus)
• 3 to 7 years of experience in business development or sales within the BPO or outsourcing industry
• Proven track record of meeting or exceeding sales targets
• Strong understanding of BPO services and industry dynamics
• Excellent communication, negotiation, and presentation skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite

Key Responsibilities:

Lead Generation & Prospecting:

• Identify new business opportunities in target markets and verticals (e.g., customer support, technical support, back-office services, etc.)
• Generate leads through networking, cold calling, events, partnerships, and digital platforms

Sales Strategy & Execution:

• Develop and implement strategic sales plans to achieve revenue targets
• Prepare and deliver compelling proposals, presentations, and RFP responses tailored to client needs

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships
• Understand client needs and offer tailored BPO solutions that add value
• Serve as the primary point of contact for new clients during the sales cycle

Market Intelligence:

• Stay up to date with industry trends, competitor offerings, and client behavior
• Analyze market data to identify potential opportunities for growth

Collaboration & Reporting:

• Work closely with operations, finance, and HR to ensure a smooth onboarding and transition for new clients
• Maintain accurate CRM records and provide regular reports on sales activities, pipeline status, and forecasts to senior management