Business Development Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

The Business Development Representative I is responsible for responding, identifying, and pursuing new business opportunities or leads while building and nurturing potential client relationships and contributing to the growth of the organization.

• Responds promptly and professionally to all new business opportunities inquiries via phone, email, or chat
• Identifies and pursues new business opportunities within targeted markets and industries
• Generate high-quality leads through various channels, including cold calling, email, social media and other networking events and platforms
• Evaluate leads and opportunities to determine their fit with the organization’s target client and ensure they meet minimum criteria
• Initiate and maintain meaningful conversations with potential clients to understand their needs, challenges and objectives
• Conduct in-depth research to create a solid understanding of the organization’s products/services and effectively communicate the value proposition to potential clients
• Foster a collaborative environment with clients showcasing partnership, communication and engaging conversations on a frequent basis
• Accurately track and manage sales activities, leads and opportunities in CRM software
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’sContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as neededMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Performs other duties as assigned

• At least 6 months of experience in a sales, business development representative, or equivalent, preferably in a call center/BPO industry
• Strong communication and presentation skills, both verbal and written
• Strong negotiation skills
• Proficient in using computers and various software applications

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

●Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.