Business Intelligence Analyst

Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential. ClearSource is looking for an exceptional Business Intelligence Analyst to ensure the success of the business. If you are excellent in transforming data into insight that helps improve the value and needs of the business while working in a company with a wonderful work culture, then this opportunity is for you!
This position will require someone who can work both as a team and independently, is detail oriented, and who possesses excellent problem solving and analytical skills.

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

• Ensure the accuracy and integrity of data with comprehensive policies and processes.
  • Examine, interpret, and report results of analytical initiatives to stakeholders in leadership,technology, and operations teams.
  • Dashboards and performance metrics support that support key business decisions.
• Adherence to reporting deadlines.
• Establish, maintain communication, and provide support with expertise with Operations and/or team members; understand needs, resolve issues, and meet expectations.
• Implement strict quality control to avoid reports redundancy with departments’ standards in building, developing, and maintaining data models, reporting systems, data automation systems, dashboards, and performance metrics support that support key business decisions.
• Assesses reports and where possible improve the effectiveness of the report’s templates and processes.
  • New reports
  • Modify reports
• Anticipate future demands of initiatives related to the business and design/implement solutions to meet these needs.
• Responds timely and accurately to emails.
• Increase agent efficiency and productivity through the Freshdesk ticketing tool.
  • Managing tickets and ensuring to meet the agreed SLA.
  • Ensuring that there is no ticket went overdue.
  • Every ticket will be resolved.
• Upload raw data for the Business Intelligence tool in a timely manner.
• Reports Development through QuickSight Business Intelligence tool.
• Using warehouse data to generate reports to support business decision-making and business performance monitoring.
• Maintaining data analytics platforms.
• Conducting troubleshooting on BI models.
• Performing quality assurance checks on reports.
• Generating and delivering quality reports to internal and external customers.
• Upskilling or acquiring new and relevant competencies.
• Digital upskilling – New Software, Digital marketing, and programming skills.

• Bachelor's degree in computer science, IT, Statistics, or any computer-related courses
• 0-2 years' experience in business intelligence (Fresh graduates are welcome to apply but must have relevant experience during internship)
• Adept in using BI and data visualization tools such as AWS QuickSight, PowerBI, Tableau and Domo
• Understands Data Modeling and Data Schemas
• Understands database operations and optimization such as MS SQL server, PostgreSQL and OracleDB)
• Able to effectively curate data for analysis and insights
• Has strong analytical skills to perform descriptive, diagnostic, predictive and prescriptive analytics
• Able to translate data and analysis into actionable insights and measurable results to drive company performance
• Able to draft clear and structured process documents