Business Operation Analyst

Job Responsibilities

• Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
• Identify process gaps, promote root-cause understanding, and recommend controls aligned to the issue.
• Ensure consistent implementation of changes related to system, policy, and procedural enhancements, particularly those needed to remediate systemic issues and process breaks.
• Build and analyze reporting to support operational performance management.
• Propose process reengineering solutions and lead or support process improvement initiatives.
• Operate with a high degree of ownership, accountability, and focus on delivering results.
• Maintain adherence to Change Control policy and support procedure creation and maintenance.
• Manage and coordinate with vendors as required.
• Support requirements gathering, testing activities, and quality assurance efforts associated with business initiatives.
• Ensure compliance with established operational procedures and governance standards.

Required qualifications, capabilities and skills

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to influence stakeholders and drive completion of tasks.
• Ability to effectively collaborate with internal and external partners across multiple levels of the organization.
• Advanced Microsoft Office skills, including Excel and Access.
• Strong organizational skills and ability to manage multiple priorities within strict timelines.
• Customer-focused mindset with a strong sense of urgency and commitment to delivering results.
• Ability to work independently and within cross-functional teams.
• Flexibility to work in any shift schedule as required.

Preferred qualifications, skills, and capabilities

• 5+ years of experience in service management, project management, operational support, or a related field.
• Experience with SAP S/4HANA.
• Experience supporting process improvement, business transformation, or operational excellence initiatives.