Business Operations Analyst

MOVE Your Business is proud to represent our client, a U.S.-based benefits technology company that helps employers improve employee financial wellness through education and student loan benefits. Their platform supports tuition assistance, reimbursement, and student loan repayment programs while reducing administrative complexity for HR teams. They combine technology with guided support to help employers increase benefit utilization, retention, and long-term workforce stability.

On behalf of our client, were seeking a Business Operations Analyst who is analytical, detail-oriented, and execution-focused. This fully remote role sits at the center of our clients operations, ensuring the reporting is accurate and client-ready, their systems scale effectively, and their processes continuously improve. You will partner closely with client-facing teams, leadership, and external vendors to deliver insights, strengthen workflows, and drive operational precision.

If you're energized by scaling a growing company with clarity and precision, and take pride in ownership, detail, and operational excellence, this role is for you.

Benefits:

• Competitive salary
• Strong support system
• Health benefit ($30/month)
• Internet Allowance ($20/month)
• Training materials for upskilling are provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leave (sick leave convertible to cash if perfect attendance)
  Paid planned leaves

Key Responsibilities:

• Client-Ready Reporting & Insights:
  • Prepare polished, accurate data reports for enterprise client conversations
  • Build, maintain, and analyze HubSpot dashboards and operational reporting
  • Translate complex data into clear, actionable insights
  • Ensure reporting accuracy, consistency, and data integrity across systems

• Operational Excellence:
  • Identify workflow inefficiencies and operational bottlenecks
  • Triage and troubleshoot issues based on business and client impact
  • Recommend and implement scalable process improvements
  • Document and standardize core operating procedures

• Communication & Cross-Functional Execution:
  • Draft and send clear, professional communications to clients and internal stakeholders
  • Ensure operational follow-through across teams
  • Maintain strong coordination between client-facing, operational, and leadership teams

• Vendor & Systems Optimization:
  • Meet with third-party vendors to improve workflows and system performance
  • Evaluate vendor processes and recommend efficiency improvements
  • Identify automation and tooling opportunities to enhance scalability

• High-Impact Execution:
  • Own time-sensitive, business-critical operational tasks
  • Support leadership with data analysis and execution on strategic priorities
  • Proactively identify gaps and solve problems before they escalate

• Ad-Hoc Tasks:
  • Support process improvements or documentation updates as needed.
  • Assist with special projects or reporting assigned by the U.S. operations staff.
  • Participate in training or cross-functional activities when required.

Requirements & Qualifications

• 2–5 years in BizOps/RevOps/Analytics/Client Ops delivering operational reporting and process improvement in a scaling environment
• Background in fintech, benefits, HR tech, or other high-trust / sensitive-data environments
• Advanced Excel/Google Sheets (pivots, advanced formulas) to build recurring KPI reporting and automated reporting workflows
• CRM reporting experience (HubSpot preferred; Salesforce or similar acceptable), including dashboard maintenance and data hygiene
• Strong data quality discipline: define metrics clearly, validate inputs/outputs, and run QA to prevent client-facing errors
• Ownership of client-ready reporting deliverables (weekly/monthly KPI packs, KPI reviews, and on-time report delivery)
• Ability to manage and reconcile data across systems to maintain a reliable source of truth (CRM + spreadsheets + vendor tools)
• Track record of identifying operational bottlenecks and implementing measurable improvements (time saved, fewer errors, faster turnaround)
• Experience partnering with vendors to improve processes and system performance
• Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants.
• Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country's equivalent), is required before onboarding.

What Success Looks Like

• Enterprise reporting is consistently accurate, polished, and proactive
• Operational inefficiencies are identified early and resolved effectively
• Systems and workflows scale smoothly as the company grows
• Leadership and client-facing teams trust you to execute critical work with precision and reliability

Working Hours:
Full-Time (40 hours per week)
Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time

Pay: $900+ $75 Allowance per month

About Us:
MOVE Your Business is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our team members. As a fast-growing player in the outsourcing space, were committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us.