Business Operations Analyst

Advocacy Support Specialist

Position Summary

The Advocacy Support Specialist provides operational, analytical, and administrative support to the Southeast Director of Client Advocacy. This role helps maintain accurate financial and activity reporting, coordinates recurring business processes, and turns data into actionable insights that support planning, client service, and team priorities. The ideal candidate is organized, detail-oriented, comfortable working with data, and able to manage multiple deadlines in a collaborative environment.

The Role

Key Responsibilities:

• Assist with monthly RAFT activity, including gathering information, validating data, tracking completion, and supporting timely reporting.
• Support the monthly accounts receivable (A/R) process by reviewing balances, identifying outstanding items, preparing reports, and coordinating follow-up with appropriate stakeholders.
• Complete data-based projects and analyses to support business planning, operational decisions, and Advocacy team priorities.
• Maintain trackers, dashboards, reports, and other tools used to monitor activity, trends, service metrics, and deliverables.
• Review data for accuracy, consistency, and completeness; research discrepancies and help resolve data-quality issues.
• Prepare recurring and ad hoc reports, summaries, presentations, and planning materials for team leaders and business partners.
• Coordinate project timelines, milestones, action items, and status updates to help ensure work is completed on schedule.
• Partner with Advocacy colleagues and cross-functional teams to collect information, clarify requirements, and support shared objectives.
• Provide administrative and operational support for meetings, initiatives, client-related activities, and special projects as needed.
• Handle sensitive business and client information with discretion and in accordance with applicable policies and procedures.

The Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, analytics, operations, or a related field preferred.
• Experience in administrative support, operations, finance, account support, reporting, or data analysis preferred.
• Proficiency with Microsoft Office Products
• Strong attention to detail and ability to work accurately with financial, activity, and operational data.
• Effective written and verbal communication skills.
• Ability to prioritize competing responsibilities, meet recurring deadlines, and adapt to changing business needs.
• Demonstrated judgment, professionalism, and commitment to confidentiality.

Preferred Competencies

• Analytical thinking and problem-solving
• Organization and time management
• Customer and client-service orientation
• Initiative and continuous improvement
• Adaptability and accountability

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