Business Operations Manager

Position Title: Business Operations Manager (Startup Generalist)

Department: Business Operations

Reports To: Co-Founder & CEO / Co-Founder

Contract Type: Direct Contract (Long-Term Permanent Fit)

Location: Remote — Latin America, South Africa, or Philippines

Working Hours: U.S. Business Hours Overlap Required

Company Overview

The client builds high-performing, proprietary technology solutions generating approximately $600K–$700K in monthly revenue. The company operates as a lean, agile team of approximately seven people and is focused on scaling rapidly without unnecessary bureaucracy.

The client is seeking a high-agency Business Operations Manager who can take ownership of operational challenges, drive projects independently, and thrive in a fast-paced startup environment.

Position Overview

This is not a traditional administrative or Executive Assistant role. It is primarily an operations and project management position for a strong startup generalist.

The Business Operations Manager will serve as the operational connective tissue across the business, owning recurring processes, developing and improving SOPs, coordinating cross-functional projects, managing vendors, and resolving operational roadblocks.

The ideal candidate can take an open-ended goal or problem, determine the required steps, coordinate with the appropriate people, make sound decisions, and execute without needing step-by-step instructions.

Key Responsibilities

Operations & Project Management

• Take ownership of founder-led projects, operational goals, and unexpected challenges from start to completion.


• Coordinate with internal team members, technical teams, and external contractors to keep projects on track.


• Investigate operational issues, process failures, and business bottlenecks and independently develop and implement solutions.

Process, SOP & Vendor Management

• Create, document, audit, and continuously improve internal SOPs.


• Manage vendor communications, software tools, contractor workflows, and hiring/onboarding logistics.


• Handle core business administration, including platform payouts, Mercury wire transfers, and manual financial processes when required.

Founder Support & Decision-Making

• Proactively remove operational bottlenecks and miscellaneous projects from the co-founders’ workload.


• Make practical, well-informed decisions in ambiguous situations without relying on micromanagement.

Candidate Qualifications

Essential Skills & Mindset

• High Agency & Autonomy: Able to identify solutions and execute without being told exactly how to complete a task.


• Highly Organized & Reliable: Exceptional follow-through, attention to detail, and ability to manage deadlines.


• Comfortable with Ambiguity: Thrives in a lean, fast-moving startup where priorities can change quickly.


• Tech-Literate: Comfortable learning new software, custom dashboards, fintech platforms such as Mercury, Slack, and project management tools.

Experience

• 3–5+ years of experience in Operations Management, Business Operations, Startup Generalist, or Operations Coordination roles.


• Experience within a tech company, SaaS startup, or high-growth digital business is preferred.


• Exceptional verbal and written English with a polished and professional communication style.