Business Partner for Control Standard Owner (CSO)

ODCR Business Partner (Control Standard Owner)

Background on what ING is about (Generic ING background):

Operational Design Control and Resilience (ODCR) is part of ING’s COO organization and supports business lines and support functions in proactively managing non-financial risks. The function delivers on ING’s vision of Staying Safe & Secure by enabling stakeholders to maintain an effective and efficient control environment across ING.

Job Overview

• As an ODCR Business Partner, you will engage and enable the Control Standard Owner to deliver on 1st Line of Defense accountabilities related to the design, execution, monitoring, and optimization of non-financial risk and compliance requirements.
• You will work within the Banking Support Functions Team of ODCR with focus areas on Data Management, End User Computing (EUC), and BCBS239 control standards.
• You will support the lifecycle management of Control Standards in accordance with Policy Lifecycle Maintenance (PLM) requirements including design, implementation, control evaluation, attestations, and monitoring activities.
• The ODCR Business Partner will report to the Business Partner Lead in Manila.

Key Responsibilities

• Act as a trusted partner to the Control Standard Owner (1st line) and Risk / Policy Owners (2nd line) by embedding risk management requirements into prioritization and design activities.
• Facilitate stakeholder identification and ensure all PLM deliverables incorporate relevant compliance and non-financial risk requirements.
• Create, maintain, drive, and monitor implementation of ODCR/NFR/Compliance calendar activities for assigned control standards.
• Lead and monitor the timely and complete execution of ODCR/NFR/Compliance calendar activities following 1LoD reference processes and standard tooling.
• Support managers who also act as Control Standard or Local Control Owners in the development, implementation, execution, monitoring, and review of controls.
• Ensure appropriate formats and reference processes are followed for Control Standard or Local Control creation and review.
• Validate that new Key Controls do not overlap with existing Internal Control Documents (ICDs) or local controls to avoid duplication.
• Encourage process optimization through Key Control automation and use of non-KCT monitoring techniques.
• Provide status reporting on implementation, execution, monitoring, and effectiveness of local and global key controls.
• Maintain relevant Control Standard activities in ODCR/NFR/Compliance calendars and continuous planning activities.
• Attend and contribute to ODCR communication forums and governance calls.

Key Capabilities/Experience

• At least 2 years of relevant experience in Banking Industry risk management, business control, or audit environments.
• In-depth knowledge of Data Management, End User Computing (EUC), and BCBS239 frameworks.
• Strong understanding of Non-Financial Risk (NFR) and Compliance frameworks including monitoring and reporting requirements.
• Strong analytical, planning, organizational, and stakeholder management skills.
• Experience collaborating across international and cross-functional teams.
• Ability to quickly learn new content, processes, and stakeholder networks.
• Demonstrated ability to drive results through a pragmatic and solution-oriented approach.

Minimum Qualifications

• Bachelor’s or Master’s degree in Banking, Finance, Business Management, Risk Management, Audit, or related disciplines.
• Fluent in English with strong written and oral communication skills.
• Strong team player with a proactive “can-do” attitude.
• Ability to independently manage priorities and solve complex problems effectively.
• Open to feedback, collaboration, and continuous improvement.
• Customer-focused mindset with strong organizational sensitivity.