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Business Partner for Control Standard Owner (CSO)

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Job Description - Business Partner for Control Standard Owner (CSO)

ODCR Business Partner (Control Standard Owner)

Background on what ING is about (Generic ING background):

Operational Design Control and Resilience (ODCR) is part of ING’s COO organization and supports business lines and support functions in proactively managing non-financial risks. The function delivers on ING’s vision of Staying Safe & Secure by enabling stakeholders to maintain an effective and efficient control environment across ING.

Job Overview

  • As an ODCR Business Partner, you will engage and enable the Control Standard Owner to deliver on 1st Line of Defense accountabilities related to the design, execution, monitoring, and optimization of non-financial risk and compliance requirements.
  • You will work within the Banking Support Functions Team of ODCR with focus areas on Data Management, End User Computing (EUC), and BCBS239 control standards.
  • You will support the lifecycle management of Control Standards in accordance with Policy Lifecycle Maintenance (PLM) requirements including design, implementation, control evaluation, attestations, and monitoring activities.
  • The ODCR Business Partner will report to the Business Partner Lead in Manila.

Key Responsibilities

  • Act as a trusted partner to the Control Standard Owner (1st line) and Risk / Policy Owners (2nd line) by embedding risk management requirements into prioritization and design activities.
  • Facilitate stakeholder identification and ensure all PLM deliverables incorporate relevant compliance and non-financial risk requirements.
  • Create, maintain, drive, and monitor implementation of ODCR/NFR/Compliance calendar activities for assigned control standards.
  • Lead and monitor the timely and complete execution of ODCR/NFR/Compliance calendar activities following 1LoD reference processes and standard tooling.
  • Support managers who also act as Control Standard or Local Control Owners in the development, implementation, execution, monitoring, and review of controls.
  • Ensure appropriate formats and reference processes are followed for Control Standard or Local Control creation and review.
  • Validate that new Key Controls do not overlap with existing Internal Control Documents (ICDs) or local controls to avoid duplication.
  • Encourage process optimization through Key Control automation and use of non-KCT monitoring techniques.
  • Provide status reporting on implementation, execution, monitoring, and effectiveness of local and global key controls.
  • Maintain relevant Control Standard activities in ODCR/NFR/Compliance calendars and continuous planning activities.
  • Attend and contribute to ODCR communication forums and governance calls.

Key Capabilities/Experience

  • At least 2 years of relevant experience in Banking Industry risk management, business control, or audit environments.
  • In-depth knowledge of Data Management, End User Computing (EUC), and BCBS239 frameworks.
  • Strong understanding of Non-Financial Risk (NFR) and Compliance frameworks including monitoring and reporting requirements.
  • Strong analytical, planning, organizational, and stakeholder management skills.
  • Experience collaborating across international and cross-functional teams.
  • Ability to quickly learn new content, processes, and stakeholder networks.
  • Demonstrated ability to drive results through a pragmatic and solution-oriented approach.

Minimum Qualifications

  • Bachelor’s or Master’s degree in Banking, Finance, Business Management, Risk Management, Audit, or related disciplines.
  • Fluent in English with strong written and oral communication skills.
  • Strong team player with a proactive “can-do” attitude.
  • Ability to independently manage priorities and solve complex problems effectively.
  • Open to feedback, collaboration, and continuous improvement.
  • Customer-focused mindset with strong organizational sensitivity.
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