Business Product & Transformation Program Manager II

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

As a Business Product & Transformation Senior Associate in Client Service and Onboarding (COS), you will help drive visibility, alignment, and execution across our portfolio of initiatives. You will work with partners to maintain a clear, accurate view of ongoing work and ensure initiatives remain aligned to business priorities. We rely on you to strengthen reporting, improve data quality, and support informed decision-making. This role gives you the opportunity to influence how we plan, track, and deliver change across the organization.

Job Responsibilities

• Collaborate with stakeholders to oversee and maintain portfolio alignment with business priorities
• Manage portfolio data to ensure accuracy, consistency, and quality across reporting
• Lead capacity planning activities to balance demand, workload, and available resources
• Monitor initiatives to identify risks, issues, and gaps early in the lifecycle
• Facilitate portfolio reporting sessions and provide insights for stakeholders
• Drive improvements in portfolio management processes and overall team efficiency
• Build and maintain strong partnerships with global and local stakeholders

Required qualifications, skills and capabilities

• 3+ years of experience in portfolio management, project management, or transformation support
• Strong collaboration skills with experience supporting cross-functional initiatives
• Experience managing and maintaining accurate portfolio data and reporting
• Proven ability to support capacity planning and workload management
• Ability to track initiative progress and identify risks or issues early
• Strong communication skills, including presenting updates to stakeholders
• Effective relationship management skills across teams and levels
• Proficiency in Microsoft Excel for data analysis and reporting
• Experience using collaboration tools such as SharePoint

Preferred qualifications, skills and capabilities

• Experience with data and analytics tools such as Alteryx or Tableau
• Familiarity with automation tools such as UiPath
• Familiarity with project management tools such as monday.com
• Exposure to portfolio management or workflow tools (e.g., tracking platforms)
• Experience supporting transformation or change management initiatives
• Ability to work with global teams across multiple time zones
• Bachelor’s degree in a related field

Shift Schedule: 5pm-2am PHT