Business Support Analyst

Octal Philippines Inc. is looking for a motivated Junior Business Analyst to join our team. This role involves providing vital support to the business analysis process, assisting in gathering and documenting business requirements, and ensuring projects run smoothly. You will interact with clients and various teams to uncover system issues and requirements, helping to enhance our operational efficiency. Your analytical skills will contribute to improving system performance and user satisfaction.

• Computer Science or any IT-related course
• Minimum of 2-3 year experience
• Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
• Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
• Knowledge on any service or helpdesk management system is a plus
• Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
• Should have problem solving, decision making and analytical skills
• Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
• Ability to do user training
• Ability to conduct quality assurance testing
• Basic knowledge in MySQL or basic SQL scripting
• Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
• Good written and verbal communication skills
• Strong self-learning capability
• Adaptive to changing work schedules and working hours

Mandatory Gov't Benefits