Business Support Assistant - Operational Reporting

Business Support Assistant is responsible for Control Tower Commercial related activities such as – providing freight rates for spot quotation, assist sales team in management of awarded shipments and generation / submission of reports directly to the customers. He / She must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. He / She is expected to proactively communicate issues identified with the process and provide improvement suggestions. He/ she should support the team leader in meeting the KPIs and comply to directives.

Key Tasks & Deliverables

1. This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:




• Rule based working along global standards.


• Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)


• Daily complexity tasks handing independently.




2. Deep dive into existing problems and identify the root causes and addressing it.


3. Respond to related queries.


4. Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.


5. Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.


6. Generates operational reports and provides analysis based on the SOP or work instruction.


7. Provides analysis in the reports which will add value to the receiver / client.


8. Performs operational requirement tasks and ad hoc reports.


9. Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.


10. Individual Performance to meet/exceed expectations as defined in the SLA.


11. Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined.


12. To be a DSV ambassador, and Support Team members for their queries/clarifications


13. To own personal development in line with DSV's performance review process


14. Follow given directions and perform assigned duties.


15. Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.


16. Team Player and willing to be assigned on a different team or operating hours should there be a business need.


17. Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company

18. Perform other tasks assigned by his or her superior.


19. Supports the Supervisor/Manager in meeting the set KPIs.


20. Work under the direction of a Team Leader

Education and Skills

• Freight-forwarding / logistics education is an advantage.


• Knowledge in different transport management system is an advantage.


• Experience in reporting tasks and data analysis


• Experience in building up reports based on customer requirements and specification.


• Experience in data entry tasks and documentation


• Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)


• Good Know How in web-based applications / Internet.


• Quick comprehension and focused work


• Resilience, ability to prioritize and meet deadlines.


• Accurate and reliable working method


• Ability to work in a team & good interpersonal skill.


• Openness and flexibility in meeting customer demands / service attitude


• Ability to cooperate with various units in DSV (ISSC and Local Teams)