Business Systems & Power Platform Specialist | Hybrid

If you love solving puzzles with tech — automating the boring stuff, fixing what’s broken, and helping people actually use the tools they have — you’ll fit right in.

We’re looking for a Business Systems & Power Platform Specialist to support multiple Australian clients from our First Focus Philippines team. You’ll build automations, streamline systems, and help people work smarter — not harder.

What You’ll Be Doing

Build & Automate

• Use Power Apps, Power Automate, and Power BI to design solutions that make real-world work simpler.
• Improve existing systems and turn repetitive manual tasks into smooth, automated processes.
• Work with clients to understand what they need — and then actually deliver it.

Support & Administer

• Keep Microsoft 365 tools like SharePoint, Teams, and OneDrive running smoothly.
• Manage permissions, migrations, and integrations across client environments.
• Help users understand and get more out of their systems (and maybe stop them breaking things).

Collaborate & Improve

• Manage requests and incidents through ManageEngine, ServiceNow, or similar ITIL-based tools.
• Jump in on system improvement projects and help shape better processes across platforms like DevOps or IFS.
• Support cross-system integration and make sure data stays accurate and reliable.

• Experience with Power Platform (Power Apps, Power Automate, Power BI).

• Hands-on experience with Microsoft 365 and SharePoint administration.
• Familiarity with Connectwise and other ticketing tools.
• A practical, curious mindset — you like figuring things out.
• That steady mix of teamwork, patience, and diskarte that gets things done.

• Hybrid work setup — because we trust you to deliver.
• 1 paid study day per month (that’s 10 a year for your growth).
• Comprehensive HMO coverage for you and a dependent from Day 1.
• Paid certifications and ongoing training.
• Performance bonuses and loyalty profit share (conditions apply)
• Mental health support and team events that don’t feel like forced fun.
• Referral bonuses for bringing other awesome humans aboard.
• Flexible leave and genuinely good work-life balance.

Who We Are

First Focus is Australia’s most awarded Managed Service Provider, with teams in Australia, New Zealand, and the Philippines.
We’re known for being friendly, professional, and proudly geeky — a bunch of people who enjoy solving tricky problems and helping our clients thrive. The Philippines team keeps that standard high with brains, heart, and a sense of humour that keeps the workday lighter.

Neurodiverse? We’ve Got You.

We welcome neurodiverse candidates and encourage disclosure so we can tailor the experience to showcase your strengths. Ask for our Neurodiversity Statement — we’d love to support you.