Café Service Associate (Full time, Guiguinto)

As a Café Service Associate, you excel in preparing high-quality beverages and food items while providing exceptional customer service in a fast-paced café environment. You demonstrate proficiency in crafting specialty drinks and menu items according to standard recipes while maintaining efficiency during peak hours. Your welcoming demeanor and attention to detail contribute significantly to creating memorable customer experiences and supporting the team's overall success.

Responsibilities

• Welcome customers warmly, inform them about specials and new menu items, answer questions, and efficiently process orders and payments.
• Prepare coffee, tea, and other beverages according to standard recipes and procedures to ensure consistent quality.
• Prepare food items from the menu following established recipes and cooking procedures.
• Maintain cleanliness by cleaning and restocking service and dining areas, emptying trash, and sanitizing equipment and utensils throughout the shift.
• Learn and master beverage blends, food preparation techniques, and menu offerings to provide knowledgeable recommendations.
• Take inventory counts and manage stock lists to ensure adequate supplies are available.
• Work collaboratively as part of a fun, high-energy team to deliver exceptional service.
• Adhere strictly to all food safety regulations and quality control standards.
• Maintain neat appearance in accordance with dress code policy and interact professionally with all customers.
• Prepare all café menu items according to established procedures and quality standards.
• Restock inventory systematically and maintain organized stock management lists.

Desirable Skills and Experience
Must-haves:

• Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor's Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, or equivalent.
• Experience in food and beverage preparation or customer service preferred.
• Availability to work during peak hours, including nights, early mornings, weekends, and holidays.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
• Willingness to work flexible shifts as scheduled.

Nice-to-haves:

• Experience using POS machines and handling cash transactions.
• Previous barista or café experience is a plus.
• Fresh graduates from college or university are welcome to apply.
• Energetic and open-minded personality with strong adaptability.
• Passionate about delivering excellent customer service and food quality.

Perks and Benefits:

• 13th Month pay  
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave  
• HMO after a year
• Life insurance after a year
• MediCash for personal and dependents use  
• Rice, clothing, laundry, and meal allowance 
• Achievement Allowances  
• Birthday Treats  
• Company Events and Treats  
• Online trainings/Webinars  
• Career advancement and promotion opportunities 

Job Type:

• Full-time position
• Shifting schedule

Schedule

• Flexible shifts including early mornings, nights, weekends, and holidays.

Salary

• Starts at PHP 15,000 – 16,000 per month

About Kwanii:

Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.