Call Answering VA

Position: Call Answering VA

Number of hours: TBA (Part Time)

Schedule: Singapore Timezone

Key Responsibilities

• Answer incoming calls and WhatsApp inquiries professionally and promptly

• Schedule, confirm, and manage appointments using Google Calendar

• Provide general information such as:

  • Clinic/location details

  • Office hours

  • Doctors on duty

  • Available appointment slots

  • Price list and basic service inquiries

• Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation

• Handle emergency-related concerns appropriately and escalate immediately when necessary

• Maintain accurate appointment records and call notes

• Send reminders and follow-ups to patients/clients when needed

• Ensure a polite, calm, and patient approach during all interactions

• Coordinate with the team regarding schedule updates and client concerns

• Maintain confidentiality of patient/client information

Requirements

• Fluent in English with clear speaking voice and good pronunciation

• Excellent communication and customer service skills

• Patient, polite, and professional when handling callers

• Expert in Google Calendar management

• Comfortable handling calls through WhatsApp

• Strong attention to detail and organizational skills

• Ability to multitask and work independently

• Preferably with medical background or experience in healthcare/customer support

• Knowledge in handling urgent or emergency situations is an advantage

• Stable internet connection and quiet working environment

• Experience as a Virtual Assistant, Receptionist, or Call Support is preferred