Call Center Account/Process Trainer

Position: Account/Process Trainer (Taguig) | Onsite
Responsibilities:

1. Training Needs Analysis:

• Accurately identify training requirements.
• Provide ongoing support on the floor to reinforce learning and enhance performance.

1. Curriculum and Course Design:

• Demonstrate comprehensive understanding of course design processes from start to finish.

1. Content Development:

• Show thorough knowledge of content creation and apply appropriate methodologies.

1. Course Delivery:

• Use effective training techniques and methods to facilitate learning.

1. Research Methodology:

• Possess basic understanding of research principles to conduct ethical and effective research with guidance.

Requirements:

• Bachelor's degree in any field
• Minimum of 4 years of overall experience in the BPO industry, with at least 2 years as a trainer within BPO or shared services
• Preferably have a background or knowledge in tech support.
• Excellent verbal and written communication skills
• Willing to work in rotating shifts at BGC, Taguig
• Must be willing to work onsite