Call Center Agent - Bilingual - Arabic and English - Cebu

TASQ is looking for bilingual call center agents who are fluent in Arabic and English for immediate on-site positions in Cebu City.

**Job Title: CUSTOMER SERVICE REPRESENTATIVE**

**Work Arrangement:** On-Site

**Work Schedule:** Flexible Shifts

**Key Responsibilities:**

- Answer incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary changes, cancellations, and other related services.

- Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.

- Assist clients with reservations and bookings, ensuring that all details are correct and complete.

- Address customer issues and complaints with empathy and efficiency, escalating more complex issues to higher-level support when necessary.

- Keep up-to-date with current travel industry trends, regulations, and company policies to assist customers effectively.

- Follow up with clients to ensure their satisfaction with travel arrangements and address any feedback or concerns after their trips.

- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.

**Qualifications:**

- High school diploma or equivalent; an associate's or bachelor's degree is preferred.

- Must be willing to go to Cebu to do the initial and final interview after the prescreening interview and asessment

- Experience in Travel Industry Customer Service is a PLUS.

- Strong communication skills in both Arabic and English.

**Benefits:**

- Generous paid time off, including holidays.

- HMO health insurance (employee plus one free dependent).

- Clear opportunities for career advancement within the company.

- Competitive salary package.