Call Center Agent - Cebu

TASQ is seeking Arabic and English-speaking call center agents to work on-site in Cebu City as soon as possible.

**Job Title: Customer Service Representative**

**Work Arrangement: On-Site**

**Work Schedule: Shifting Hours**

**Key Responsibilities:**

- Respond to incoming customer inquiries via phone, email, and chat regarding travel bookings, itinerary adjustments, cancellations, and other travel-related services.

- Provide accurate and comprehensive information about travel destinations, accommodations, transportation options, and travel packages.

- Assist customers in making reservations and bookings, ensuring all information is correct and complete.

- Address customer issues and complaints with empathy and efficiency, escalating more complex matters to higher-level support when necessary.

- Keep current with trends, regulations, and company policies in the travel industry to assist customers effectively.

- Follow up with customers to ensure their travel arrangements meet their expectations and address any feedback or concerns after their travel.

- Collaborate with other departments, such as sales and operations, to meet customer needs and improve the overall travel experience.

**Qualifications:**

- High school diploma or equivalent; an associate or bachelor's degree is preferred.

- A minimum of 2 years of experience in a BPO customer service role is REQUIRED.

- Specific experience in travel industry customer service is a PLUS.

- Outstanding communication skills in both Arabic and English.

- Foreign candidates must already possess a Philippine working VISA.

**Benefits:**

- Generous paid time off, including holidays.

- HMO health insurance (Employee plus 1 free dependent).

- Clear opportunities for career advancement within the company.

- Competitive salary package.