Call Center Agent - Non-Voice / Back Office Account

Company : Bill Gosling Outsourcing

Job Type : Full Time

Manila, Metro Manila

Number of Applicants

:

000+

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Job Description - Call Center Agent - Non-Voice / Back Office Account

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Amazing organizations don't just happen! Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring Customer Service Representatives for our Back Office /Non Voice Account to add to our Team!

We accept walk-in candidates come and visit our Recruitment Hub at 15F Two World Square, Upper Mckinley Hills, Taguig City.

WHY WORK WITH US

Get as much as of Php 18,000 ++ monthly

Competitive allowances and incentives

Performance based incentives

Night Differential Rate

HMO for you and your 2 dependents

Life Insurance package

Vacation and Sick time offs

Anniversary Leave

Birthday Leave

Emergency Loan Assistance

Dental Coverage

Wellness Activities and Mental Health Awareness

Monthly Engagement Activities (in office games, competitions and prizes)

Amazing work culture where you can learn and grow

YOU WILL:

Help customers with complaints and questions, give customers information about products and services

Ensure to deliver BGO and client metrics and expectations on a regular basis.

Ensure customer satisfaction and provide professional customer support

Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Champion company core values and other company programs

Other duties as assigned

ABOUT YOU

You enjoy talking to people on the phone

You are empathetic, a good listener, and want to help others

Have a desire to grow and drive your career forward

for SHS Graduates must have at least 1 year BPO experience handling international account

2nd year college undergraduate or Degree holders, no experience required

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