Call Center Agent - Patient Care Navigator - Cebu

TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.

**Start Date:** May 5, 2025

**Work Setup:** On-site

**Requirements:**

- College-level education or Associate Degree

- Strong communication skills

- At least 1 year of experience in a BPO environment for inbound/outbound calls

**Responsibilities:**

- Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.

- Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.

- Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.

- Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.

- Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.