Call Center Agent - Spanish Bilingual - Taguig

TASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12.

The pre-screening interview will be conducted over the phone, so please make sure your phone line is available.

**In this role, you will:**

- Assist customers by empathetically addressing their inquiries or concerns regarding financial products and services via various communication channels, including phone, text, chat, and video chat, in a fast-paced, high-volume environment.

- Work alongside the customer service team to carry out moderately complex support tasks.

- Minimize risk by following all policies and procedures and staying informed of any updates.

- Promote digital services such as online statement delivery, e-signature paperwork, and other digital options as required.

- Receive guidance from the customer service supervisor and escalate non-routine inquiries as necessary.

**Required Qualifications:**

- At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or an equivalent combination of work experience, training, military experience, or education.

**Desired Qualifications:**

- At least two years of college completed.

- Over 2 years of experience as a Spanish Bilingual Customer Service Representative.

- Foreign applicants must hold a valid work visa.

**Job Expectations:**

- Must complete the entire required training period.

- Availability to work additional hours as needed.

- On-site work at the specified location is mandatory.

- Flexibility with the work schedule and arrangements is necessary.