Call Center Agent - Travel Consultant

About the job: Travel Consultant (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Responsibilities:

• Provide Expert Travel Consultation: Advise clients on destinations, transportation, accommodations, travel requirements, and travel insurance options.
• Handle Travel Bookings: Book flights, hotels, transfers, cruises, and tour packages based on client preferences, schedules, and budget.
• Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues, and offer practical travel solutions.
  
• Ensure Regulatory Compliance: Provide accurate, up-to-date information regarding travel regulations, visas, and other entry policies.
• Supplier Coordination: Liaise with airlines, hotels, tour operators, and transportation providers to confirm bookings and ensure smooth logistics.
• Administrative Duties: Prepare detailed travel documentation and reports, and maintain accurate and confidential client records.

Qualifications & Requirements:

• Experience: At least 1 year of relevant experience as a travel consultant or in a similar role within the travel industry.
• Experience handling escalated cases and direct passenger communication is an advantage.
• Education: Bachelor's degree in tourism, hospitality management, or a related field (preferred).
• Technical Skills:
• Familiarity and prior experience with GDS platforms such as Amadeus, Sabre, or Galileo is required
• Proficient in Microsoft Office Suite and online booking/reservation tools.
• Core Competencies:
• Excellent communication, negotiation, and problem-solving skills.
• Strong attention to detail and ability to perform well under pressure.
• Capable of multitasking and efficiently managing multiple client inquiries.

Benefits:

Upon regularization:

- 10 VL, 10 SL, 5 EL

- HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)