Call center Associate

In these roles you will be responsible for: 1. Answering members inbound calls regarding verification of health insurance benefits, eligibility and claim status. Supporting less experienced team members and handling escalated issues. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. High school Diploma or equivalent. 1+ years of experience that required a knowledge of healthcare insurance policy concepts. 1+ year of experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers. 1+ years of experience using a computer with Windows PC applications. Required schedule availability for this position is Monday-Friday (08:00am to 08:00pm EST) and Saturday (08:00am to 12:00pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.