Call Center Quality Manager - Alabang

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).

The pre-screening interview will be conducted over the phone.

About the job Quality Manager (Alabang)

Responsibilities:

Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

Leads significant process improvement projects

Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs

Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization

Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

Qualifications:

Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience

Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook

Process Mapping/Value Stream Mapping

Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

Preferably knowledge of industry domain being aligned to Insurance

Knowledge of quality systems (ISO, COPC) preferable

Graduate in any stream