Call Center Team Lead - Retail

Position: Team Lead - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: Undergraduate or college graduate

Work Experience:

• Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Responsibilities:

• Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
• Communication: Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.
• Coaching & Development: Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.
• Conflict Resolution: Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.