Call Center Team Lead - Travel

Position: Team Lead - Travel (Collections) | QC | Onsite
Start Date: ASAP

Support Type: Voice Support

Work Arrangement: Onsite

Account Type: Travel Collections Outbound

Site Location: QC Manila

Shift Schedule & Rest Days: US Business Hours

Educational Requirements:

• College Graduate or
• At least undergraduate with 2nd-year completed

Work Experience:

• At least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.)

Responsibilities:

• Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.
• Communication: Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination: Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines.
• Coaching & Development: Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential.
• Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment.