Call Center Team Lead - Travel Sales

Position: Team Lead - Travel Sales (Cebu City) | Onsite
Start Date: ASAP

Account Type: Travel Sales

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7

Educational Requirement: Completed 2nd year college or College Graduate

Work Experience:

• 2 to 3 years of experience as a Team Lead in a sales line of business (required)
• Experience in managing KPIs related to sales quotas for various products
• Strong skills in handling objections

Responsibilities:

• Team Leadership & Management: Lead, motivate, and coach travel sales agents to achieve and surpass sales targets. Responsible for hiring, training, and developing team members.
• Sales Performance & Strategy: Track and analyze sales data, identify areas for improvement, and formulate strategies to boost sales and profitability. This includes setting sales plans, monitoring trends, and preparing reports.
• Customer Service & Operations: Ensure the team delivers excellent customer service, provides expert travel advice, and offers customized solutions. Manage and resolve customer issues and complaints effectively.
• Collaboration & Communication: Work closely with other departments such as operations and product development to ensure smooth service delivery. Maintain strong relationships and clear communication with clients and vendors.