Captain Waiter

FILINVEST HOTEL: Timberland Highlands Resort

Timberland Highlands Resort is seeking an experienced and dedicated Captain Waiter to lead our restaurant team in delivering exceptional dining experiences to our guests. As a Captain Waiter, you will oversee the dining room service, coordinate the efforts of the waitstaff, and ensure that guests receive attentive and personalized service throughout their meal.

Key Responsibilities:

• Supervise and coordinate the activities of the waitstaff to ensure efficient and seamless service during meal periods.
• Greet guests warmly upon arrival, escort them to their tables, and assist with seating arrangements as needed.
• Provide knowledgeable and courteous assistance to guests regarding menu items, specials, and beverage selections.
• Take orders accurately and relay them to the kitchen staff, ensuring timely delivery of food and beverages to guests.
• Monitor the dining room atmosphere and guest satisfaction, addressing any concerns or issues promptly and professionally.
• Assist with table setups, including arranging table settings, linens, and tableware to meet Timberland Highlands Resort's standards of presentation.
• Coordinate with the kitchen and bar staff to ensure proper timing and flow of service throughout the meal.
• Maintain cleanliness and organization of the dining room, including clearing and resetting tables, and ensuring a tidy and inviting atmosphere.
• Handle guest inquiries, feedback, and special requests with tact and diplomacy, striving to exceed their expectations.
• Train and mentor new waitstaff members, providing guidance on service standards, procedures, and customer interaction.

Qualifications:

• Bachelors degree in Hotel & Restaurant Management
• Previous experience as a Captain Waiter or in a similar leadership role in a fine dining restaurant or upscale hospitality establishment.
• Strong knowledge of food and beverage service techniques, including formal dining etiquette.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and work effectively in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional service to guests.