Care Coordinator (Australian Client/Day Shift)

About Brainbox

Brainbox is a unique BPO that focuses not only on delivering excellent service but also on fostering an amazing culture. Rooted in our core value of 'Always Be Kind,' we prioritise kindness in every policy, decision, and action. Our Philippines management team is composed entirely of Filipinos, and we provide unlimited training and HMO benefits from day one to help our people grow and become their best selves.

We are looking for a Care Coordinator to support scheduled supervision sessions, incident reviews, wellbeing surveys, and compliance audits for a frontline care team. This role helps keep these processes running on time and properly documented, giving the practice team accurate, up-to-date information to work from.

Our client is an Australian out-of-home care (OOHC) provider supporting children and young people through structured, therapeutic care.

Key Duties

• Assist with coordinating and facilitating scheduled formal supervision sessions for assigned Therapeutic Care Workers, following the client’s templates and procedures.
• Support Therapeutic Care Workers in reflecting on and applying the therapeutic care model to their assigned placements and presenting behaviours.
• Assist with monitoring supervision schedules and records and flag any missed or overdue sessions to the appropriate team member.

Incident Review & Practice Learning

• Review incident documentation supplied by the client and identify contributing factors and practice gaps.
• Prepare written learning summaries for the practice lead and translate these into supervision agenda items.
• Track recurring themes across incidents and report on them monthly.
• Raise practice concerns arising from incident review through the agreed escalation path.

Wellbeing, Resilience & Development

• Issue and collate wellbeing, engagement, and resilience surveys on the agreed cycle.
• Analyse survey results, prepare summaries, and recommend actions.
• Flag signs of fatigue, vicarious trauma, or disengagement to the practice lead.
• Maintain the training register and identify development needs for individuals and teams.

Audit & Compliance

• Assist with the completion of scheduled audits using the client's audit templates, covering case notes, care plans, documentation standards, and child-safe practice.
• Support with test practice and documentation against child-safe principles, organisational policy, and out-of-home care quality requirements.
• Record findings, assign corrective actions, and verify closure.
• Maintain the audit register and report on completion rates and outstanding actions.

Essential Requirements

• 2-4 years of experience as an Admin or Coordinator in the NDIS industry or healthcare industry in Australia.
• Excellent written and verbal English communication skills, with the ability to produce high-quality documentation.
• Strong organisational skills and attention to detail.
• Experience working with an Australian or international client, particularly in health, community services, or care-related sectors.
• Familiarity with child-safe standards, safeguarding frameworks, or out-of-home care practices.
• Comfortable managing multiple recurring schedules and documentation cycles independently.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.