Care Operations Scheduling

About Abby Care

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. It's a struggle to find care, to afford care, and to receive quality care. We are a company currently in stealth mode that is transforming the healthcare experience for low-income families through purpose-built, thoughtful technology. We are led by a founder who grew up on Medicaid (public insurance) and personally knows the desperation of not being able to afford medically-necessary care. Here, we believe that anything can be achieved through pure will, determination, and grit. We value individuals with a similar mindset.

Overview:

We are looking for a meticulous and proactive Medical Document Manager to join our team. This role is essential for overseeing the management of patient documents, coordinating communication with healthcare providers and hospitals, and ensuring the timely and accurate distribution of medical records and documents. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to maintaining confidentiality and compliance with healthcare regulations. 

Strategic Purpose

● Support families in scheduling visits throughout their journey to Care Delivery
● Coordinate scheduling and process related requirements
● Establish a meaningful relationship with parents as a support member of staff
● Collaborate with team members and other departments to provide an excellent AbbyCare
experience

Communication with Providers and Hospitals:

• Serve as the primary point of contact for communication with healthcare providers, hospitals, and medical facilities regarding document requests and coordination.


• Make outbound calls and emails to healthcare providers and hospitals to request medical records, diagnostic reports, imaging studies, and other relevant documents.


• Follow up with providers and hospitals to ensure timely receipt of requested documents and resolve any issues or discrepancies.

Qualifications:

• Bachelor's degree in healthcare administration, medical records management, or a related field preferred.


• At least 1+ years of experience with administrative or operations roles such as, but not exclusive
  to:
  ○ Care Delivery Administrator
  ○ Operations Specialist
  ○ Care Coordinator


• ● Excitement to work with an interdisciplinary team and contribute to process development.
  ● 100% commitment. This role is not fit for anyone with a side hustle or looking for part-time
  opportunities.
  ● Bonus if you speak Spanish.


• Willing to work during 9AM - 5PM US EST

Preferred Qualifications

•   Detail-Oriented
  ○ You understand the significance of small details and documentation. Ignoring or
  missing even the tiniest of details can impact a family’s care.


• Organization and quick-handed
  ○ Since this is a high ownership role, this role requires overseeing different tasks. You
  must be organized and can balance operational tasks, and creative problem-solving for
  issues that come up throughout the day.


• Above and Beyond
  ○ You have the ability to always do the best for families than the typical 9-5 job mindset.
  There are numerous different cases that require extra attention, love, and support.


• Flexibility
  ○ You get energy when tasks and responsibilities are not always the same or stagnant.
  This is not a typical 9-5 and there are days when you are helping in different areas and discipline


• Technology enthusiast
  ○ You’re tech-savvy and can navigate different applications and technologies when
  needed.


• Experience with Salesforce, Google drive


• Access to high speed internet        

Our Value Prop to You

Competitive compensation with sign-on bonus, company equity, and benefits. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay. Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. Here, you can flex multiple realms of your operating skillset, strategic mindset, and creativity.

Propel innovation in healthcare. We are leading the change in healthcare against traditional players and outdated systems. You’ll be able to operate in a fast-paced environment and iterate.
An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.