Case Management Specialist

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider.

Case Management Specialist, be 100% YOU with MicroSourcing!

A Case Management Specialist is expected to:

• Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
• Provide exceptional written and verbal communication to SuperCare’s customers.
• Consistently improve case management techniques for the benefit of SuperCare’s customers and performance goals.
• Ensure SuperCare’s sales technologies, such as a CRM, are used correctly.
• Participate in regular skills training sessions with internal or external sales trainers. 
• Participate in weekly team meetings. 
• Add to a positive company culture and working unit.
• Work according to company culture and values, use good communication, and deliver results effectively.
• Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
• Ensure clients are contacted and applications are lodged as per existing processes and procedures.
• Meet assigned targets and demonstrate over-performance.
• Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
• Resolve customer issues and customer complaints regarding the application process and escalate when required

What it takes to be part of our team:

• 3 years of experience in Customer Service
• Strong oral and written communication skills
• Proven ability to meet quotas
• Excellent team skills
• Excellent oraganisational and time management skills
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office/Google
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful previous experience as a Customer service representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence positive outcomes for customers

What's in it for you?

• Competitive Total Rewards (Compensation, Day 1 HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work culture

Find a balance between work and life that fits you. Do what you do best with MicroSourcing!

For more information, visit

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career.

Our offices are located at Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center, and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.

Visit and apply at one of our Career Hubs, Monday-Friday, 9AM-5PM with your updated resume and a valid ID:

Eastwood Career Hub - 6th Floor, 1880 Building, Eastwood City Cyberpark, Bagumbayan, Quezon City | Career Hub - 32nd Floor, Cyberscape Beta Building, Topaz Road, Ortigas Center, Pasig City | Complex Career Hub - Ground Floor, TwoE-com Center, Mall of Asia Complex, Pasay City | Career Hub - Upper Ground FLB Corporate Center, Cebu Business Park Mabolo, Archbishop Reyes Avenue, Cebu City, 6000 Cebu

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.