Cash Application Specialist

Job Description:

ESSENTIAL PURPOSE OF THE JOB

To post cash and maintain clean records of the same for both our internal and external customers. 

MINIMUM REQUIREMENTS:

•  Work experience should include 3+ (minimum) years of demonstrated success in Cash Applications and Account Receivables


• Strong proficiency in Excel critical


• High level of initiative and ability to prioritize workload


• Must be able to meet deadlines and maintain a positive attitude


• Ability to work independently with minimal supervision.


• Superb written and verbal communication skills


• Confidence and ability to manage multiple projects


• Strong team player
  

RESPONSIBILITIES:

• Must have working knowledge of EXCEL- to include pivots/v-lookups


• Must have experience with high volume cash application and discrepancy resolution


• Must have prior experience in Account Receivables (AR) Aging reports and coordinating Purchase Order (PO) processes


• Research, review, and apply properly all unapplied cash receipts daily to ensure timely posting of customer payments


• Daily Excel download of ACHs via the banking system for same day posting to customer accounts, etc.


• Knowledge of Lockbox (Expert AR AI Systems) for same-day payment validations.


• Daily processing of customer credit cards and monthly recurring customer list.


• Process and upload daily check deposits from 37 regional support centers to customers' accounts. 


• Work with collection team and regional support centers to notify of customer short paid/dispute of services noted on    remittance.


• Research unidentified payments for proper posting; notify collection team to obtain remittance details from external customers.


•  Review and process credit application requests/tickets from the collection team.


•  Process and submit to A/P requested customer overpayment or error refunds and required supporting documentation.


• Meet defined department goals and activity metrics.


•  Effective listener who gathers facts and communicates course of action.


• Work independently and within a team on ad hoc projects as assigned


• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive.  Employees may perform other related duties to meet the organization's ongoing needs.

DEVICE REQUIREMENTS:

At least iCore 5, Ryzen 5 or higher processor with 16GB RAM

Windows 11 Home/Pro
Dual Monitor
Noise-canceling headset
Camera